Shipping & Return Policy

FREE SHIPPING Lower 48!!!  Ups Ground, For Most Items.  For shipping to Hawaii and Alaska, we will provide the average cost of shipping and the customer will need to provide the remainder.  We will contact customers at time of shipment to Hawaii and Alaska to expedite this process.  With all of the new un-forseens that have been forced on businesses all over the US, we are doing all we can to provide the same service that we have in years past.

In the lower 48, we ship Ups so most items will take 3-5 DAYS to arrive, after shipping.  If you absolutely need it quicker, email us BEFORE you order and we'll work it out with you. Some items, like rope and pulleys, can be shipped the same day, if in stock.


  1. setup an account with Shipitto  (
  2.  Contact TrueLadderLine for your order container size and weight.
  3. You will be given a address (from Shipitto) in the USA for us to ship to (we provide free shipping in continental us)
  4. Go to
  5. Find the product you wish to order.
  6. Add to cart
  7. When checking out, use the US address from Shipitto for your shipping address.

Returns Policy

 We'll pay the return shipping costs (in Continental US) if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund quickly.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with a shipping label and instructions for how to return items from your order.  100% Customer satisfaction is our goal.  We believe strongly in our products and we have a great Customer Base, all of whom are great people to work with! THANK YOU!

Molly, Manufacturing Manager