Shipping & Return Policy

We aim to build and ship within the first week of the order being placed and ship via USPS or UPS.

INTERNATIONAL SHIPPING !

  1. setup an account with Shipitto  (https://www.shipito.com)
  2.  Contact TrueLadderLine for your order container size and weight.
  3. You will be given a address (from Shipitto) in the USA for us to ship to 
  4. Go to www.trueladderline.com
  5. Find the product you wish to order.
  6. Add to cart
  7. When checking out, use the US address from Shipitto for your shipping address.

Returns Policy

 We'll pay the return shipping costs (in Continental US) if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund quickly.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with a shipping label and instructions for how to return items from your order.  100% Customer satisfaction is our goal.  We believe strongly in our products and we have a great Customer Base, all of whom are great people to work with! THANK YOU!

Molly, Manufacturing Manager