- Shipping & Return Policy
Shipping & Return Policy
FREE SHIPPING!!! Ups Ground, For Most Items.
There are no added fees, handling charges or inflated shipping costs.
In the Continental US, we ship Ups so most items will take at least 3-5 DAYS to arrive, after shipping. We usually run about three to four days lead time, sometimes more during busy periods. If you absolutely need it quicker, email us BEFORE you order and we'll work it out with you. Some items, like rope and pulleys, can be shipped the same day, if in stock.
CONTACT US FOR A QUOTE PRIOR TO ORDERING AND WE'LL GET BACK TO YOU QUICKLY.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.